Shipping & Delivery
IMPORTANT SHIPPING NOTICE:
Due to manufacturing and shipping irregularities, your order may be delayed. We cannot guarantee a ship date. We sincerely apologize. Like many retailers, we are adjusting to the new retail and shipping climate. We have taken steps to minimize delays and we are working earnestly to ensure your order is delivered as quickly as possible.
SUPPORT AGENTS ARE UNABLE TO GURANTEE A SHIP DATE OR EXPEDITE ORDERS.
ALL ORDERS HAVE A PROCESSING TIME, INCLUDING ORDERS WITH EXPEDITED SHIPPING. EXPRESS SHIPPING ONLY APPLIES TO THE SHIPPING SERVICE (TRANSIT TIME).
Shipping options are available anywhere in the continental US, APO/FPO addresses, and Canada. Some restrictions apply.
Please carefully review your shipping address before submitting your order to us. Once your order ships, we are unable to make changes to the order or to the shipping address.
Shipping Rates and Options
Shipping options and shipping rates will be provided for you at checkout. We will ship your order using the shipping method that you select. Shipping rates are calculated based on the subtotal of your order, the shipping method selected, and the shipping address. The estimated delivery date is based on the selected shipping method. Shipping dates are based on business days, they do not include weekends or holidays.
Free Standard Shipping
Orders that qualify for free shipping are shipped standard delivery. Standard delivery can take up to 7-10 days, excluding Sunday. Additional time may apply for orders shipping to Alaska, Hawaii, or Puerto Rico. Free shipping is valid for domestic orders of $100 or more (pretax) after promotions and discounts are applied. Items being shipped freight, i.e. large products that weigh 75 or more lbs, does not qualify for free shipping does
Standard delivery (7-10 days, excluding Sunday)
Most orders are shipped USPS or UPS. The mail carrier will deliver the package to your mailbox if it fits. If the package does not fit inside your mailbox, the carrier will leave the package at your door (if secure), a parcel locker, with a neighbor, with the front desk staff (e.g., business address, apartment complex, etc.), or provide a re-delivery and/or pickup option.
If your package is delayed in transit due to an incorrect shipping address, unviability, refusal to accept the delivery, the shipment was scheduled the Wednesday prior to Thanksgiving or 7 calendar days prior to Christmas, the shipment was rerouted to an alternative address or to a FedEx Hold Location, a security or other regulatory delay, national or local disputes, strikes resulting in labor/service disruption, shortage caused by public health or public safety circumstances, natural disasters or preparation thereof (e.g. floods, hurricanes, tornadoes, inclement weather) or other conditions that present danger to carriers, staff, or the general public, shipping fees are not refunded.
Your package is considered "late" if it arrives later than the combined "ship by" date and the shipping time frame quoted on our policy page (if the order arrives later than business days of processing time when calculated with the estimated 7-10 mail days/transit time provided by the shipping provider, it is late, e.g., 6 business days of processing time with standard shipping would be late if it does not arrive by the 15th business day from the order date, regardless of how early we processed and shipped the order). If the order arrives late and you paid for shipping, if/when Patriot's Cave receives a credit from the shipping provider, we will refund you for the applicable shipping charge. The amount refunded depends on the amount credited by the provider. Late claims and shipping refunds are not guaranteed.
Return to Sender
If your package is "undelivered" due to an incorrect or incomplete shipping address and it is returned to us, we will attempt to contact you within 5-7 business days for a re-delivery solution. If we are unable to reach you, or contact is not possible, we will refund the order, less shipping costs, and (if applicable) restocking fees.
It is common for USPS to scan your Missing Package package "Delivered" 1-2 days before making the final delivery. If your tracking information shows that your package was delivered but you have not received it, please check to make sure that the address you provided us with is correct. If the address is correct, please check to see if the package was delivered to a parcel locker, left with a neighbor, or with a receptionist. If you live in an area that has a residential management office (e.g. apartment complex, condominium, etc.), please contact management to see if they are holding your package. Some packages won’t fit in your mailbox so carriers will often leave it with management for safe keeping.
Another possibility is that your package was misrouted to the incorrect mail carrier. When this occurs, it’s usually corrected by the mail carrier right away and delivered within 1-2 days.
If your tracking information indicates your package was delivered but you are unable to locate it, after you have followed all of the aforementioned steps, please contact Customer Support 5 business days after receiving the delivery notice for next steps.
Sign up for USPS Informed Delivery®
Informed Delivery is a free and optional notification service that gives residential consumers the ability to digitally preview their letter-size mail pieces and manage their packages scheduled to arrive soon and makes mail more convenient by allowing users to view what is coming to their mailbox whenever, wherever – even while traveling – on a computer, tablet, or mobile device. You can view incoming mail, manage your mail pieces and sign up for re-delivery.
Package re-delivery is only available after a failed delivery attempt. You will not see a re-delivery option for your package if an initial delivery attempt has not happened. Additionally, once a package delivery attempt is marked as a final notice, there are set timelines for when the package will be returned to the sender. Your packages will be returned to the sender on the date indicated in this set timeline unless you arrange a re-delivery or come to pick up your mail at your local Post Office™ facility before this date.
For more information, or to sign up for free, please click on the following link (you will be redirected to USPS’s Informed Delivery website): https://informeddelivery.usps.com
Shipping Errors or Damaged Items
If you are dissatisfied with your purchase due to a shipping error, missing an item, or your item(s) arrived damaged, please email customer support to report the error or damage. We may request an image of the item(s) you received, along with the packaging and invoice. Once we receive the information, a customer support representative will contact you with information on obtaining a refund or replacement.
Non-delivery: If you refuse delivery of an item after it reaches its final destination country, or if you are unavailable for delivery after a certain number of attempts, your package will be returned back to Patriot's Cave. Upon our receipt and inspection of the returned product(s), your order will be refunded, less any import tariffs, taxes, shipping and handling fees we may have incurred due to the package being returned back to the United States. Depending on the condition of the return/products, restocking fees may also apply.
If there is an issue with your order such as missing or damaged items or you experience shipping/carrier-related delays or a non-delivery, this must be reported to customer service by email within 10 business days of receiving the order, or (for non-deliveries), within 30 days of the order date.
Email us at firstname.lastname@example.org.