Frequently Asked Questions
Got Questions? We Got Answers...
SUPPORT AGENTS ARE UNABLE TO GURANTEE A SHIP DATE OR EXPEDITE ORDERS.
ALL ORDERS HAVE A PROCESSING TIME, INCLUDING ORDERS WITH EXPEDITED SHIPPING. EXPRESS SHIPPING ONLY APPLIES TO THE SHIPPING SERVICE (TRANSIT TIME).
Q: Can I edit or cancel my order before it ships?
A: Once an order is submitted, we begin processing it right away, therefore, we are unable to cancel or edit an order once it is placed.
Q: If I place my order today, when can I expect delivery?
A: Your shipping confirmation will include information about your order, tracking number, and (if available) an estimated delivery date provided by the carrier.
Standard delivery can take up to 7-10 days (excluding Sunday).
Depending on your delivery address, expedited FedEx shipping options may be available. Rates and shipping options are calculated at checkout based on package weight, size, and delivery location. Please note, expedited shipping service does not include weekend delivery.
Q: What is your Refund & Return Policy?
A: If you are not completely satisfied with your order, you may return it to us within 30 days of the shipping date for a refund. In order to qualify, products must be in their original packaging, be unaltered and undamaged. Unless defective, customized products cannot be exchanged and are non-refundable. Click here to download and print a return form.
Q: Do you offer free shipping?
A: Yes. Free Standard Shipping is available for domestic orders of $100 or more after promotions and discounts are applied.
Q Do you ship to FPO, APO, DPO addresses?
A: Yes, we sure do!
Q: Do you ship internationally?
A: We are currently able to ship anywhere in the US, including APO addresses (military base), to Canada and Germany. Due to the nature of our products, we are unable to ship to other international locations, however, some of our international customers have used international parcel forwarding services (IPFS) with a varying level of success.
Q: Can I add a gift message to be included with my order?
A: At this time we are unable to include gift messages with orders. Also, your order may ship with a packing slip that includes the pricing.
Q: Do you offer bulk discounts?
A: Yes. We offer volume discounts for charitable events, military balls, unit reunions, and wholesale customers. Please contact email@example.com for more information.
Q: What's Afterpay?
A: Get it now, pay later. Pay in payment installments with Afterpay. Select Installments by Afterpay during checkout, and pay for your purchase over 4 equal payments every 2 weeks. Afterpay is available for shopping carts valuing $35 - $1,000.
You must be over 18, a resident of the U.S. and meet additional eligibility criteria to qualify. Late fees apply.
Need some more info? Visit Afterpay’s FAQ page here.
Got More Questions?
Drop us a line at firstname.lastname@example.org.